IT Services

At TeleDirect BPO, our approach to IT is all about delivering solutions—not selling software. We offer comprehensive Managed IT Services that empower businesses to operate smarter, faster, and more securely. Instead of pushing proprietary systems, we leverage a wide array of tools and technologies to deliver what truly matters: performance, efficiency, and results.

Our IT services are an integral part of our business intelligence offering. Software is simply the engine—our expertise is the driver. From front-end sales support to back-end cost control and customer payment tracking, we deploy the right systems to keep your operations running smoothly and your teams focused on what they do best.

What We Do?

We design, implement, and manage IT systems that are critical to day-to-day business operations. Through EDI integrations, custom software workflows, and robust support structures, we ensure seamless functionality across your tech stack. Whether it’s resolving support tickets or enhancing system performance, we act as your full-service IT partner.

Our services include:

• Electronic Data Interchange (EDI) setup & management

• API development and connectivity

• Database management & optimization

• IT infrastructure maintenance

• L1, L2, and L3 technical support

• Continuous improvement of existing system flows

• Network and cybersecurity oversight

Why Choose Managed IT Services?

Scalable Expertise On-Demand:
When your internal team needs a hand, or doesn’t have the time, skills, or resources to manage complex systems, we step in. Our specialists become an extension of your business, helping you bridge the gap and stay productive.

Predictable, Cost-Effective Solutions:
Avoid the overhead of building in-house IT operations. Our model delivers high-quality support at a fraction of the cost, with predictable monthly expenses that simplify your budgeting and planning.

Focused on Business Outcomes:
We’re not here to just “fix things”, we help you grow. Every tool we deploy and every process we manage is designed with your business goals in mind. From reducing downtime to streamlining operations, we make IT work for you.