Collaborate with top-notch professionals with university degrees and diverse backgrounds.
Comprehensive SLA management
Enjoy seamless service with well-managed service agreements and a focus on meeting your specific needs.
Maximizing the benefits for your company through our services
such as Digital Helpdesk, BPO, and Data Integration.
Business Process Outsourcing
Forming strategic partnerships with clients to meet their unique needs through our team of highly skilled individuals and data integration solutions. We offer standalone services and expertise in front and back-end processes, utilizing no-code platforms and APIs for data cleaning.
Our services include hybrid help desk, social media moderation, complaint management, invoice audit and EDI for supply chain integration.
Outsourcing the help desk function and IT operations is a growing trend, but it comes with risks and benefits. However, responsibility cannot be outsourced; it remains with the organization rather than the outsourcing firms. The help desk plays a vital role in improving customer satisfaction and increasing sales revenue. To mitigate the risks associated with outsourced contact centers, we offer a comprehensive managed service. Our services include help desk and incident reporting auditing. Through our audit process, we collect and evaluate evidence of an organization's help desk§ and incident reporting practices and operations.
TeleDirect BPO offers Managed IT Services and aims to form strategic partnerships with clients. The company seeks vertical integrations and can handle both ongoing services and standalone projects.
Our team of professionals, with university degrees, possess expertise in both front-end and back-end supply chain management and are familiar with multiple TMS systems. The company has extensive experience in all aspects of data, including EDI integration.
Everything you need to know about the product and billing.
Frequently asked questions
Gain insights into our innovative solutions as we address common queries about optimizing your business operations.
Are your solutions customizable for different industries or business sizes?
Yes, our solutions are tailored to the specific needs of each client, regardless of industry or business size. We work closely with you to develop a customized solution that aligns with your unique requirements and objectives.
How do you ensure data security and privacy for your clients?
We adhere to strict data security and privacy protocols and employ state-of-the-art encryption technologies to protect your sensitive information. We are committed to maintaining the highest standards of data protection and regulatory compliance.
What type of support do you offer to your clients?
We provide 24/7 customer support services through various channels, including phone, email, chat, and social media. Our dedicated support team is always available to assist with any questions, concerns, or issues that may arise.
How do you stay up-to-date with the latest technology and industry trends?
We invest heavily in research and development, continually exploring new technologies and best practices to ensure that our solutions remain at the forefront of innovation. Our team of industry experts also participates in ongoing training and professional development to stay current with the latest trends.
Can your services be integrated with existing systems and software?
Yes, our solutions are designed to integrate seamlessly with your existing systems, software, and infrastructure, ensuring a smooth transition and minimal disruption to your operations.
Do you provide any analytics or reporting on the performance of your services?
We offer comprehensive analytics and reporting tools that provide real-time insights into the performance of our services, helping you make data-driven decisions and continuously improve your operations.
How do I get started with your services?
To get started, please contact our sales team to discuss your specific requirements and objectives. We will work with you to develop a customized solution that meets your needs and provides the best possible outcomes for your business.
Our people love working at teledirect.
Love the simplicity of the service and the prompt customer support. We can’t imagine working without it.