The cloud computing market is rapidly overtaking the traditional packaged software market. Fortune Business Insights reports that Software as a Service (SaaS) has been the largest and fastest-growing market segment for the past three years. In response to this trend and in line with our shareholders' interests in software-related services, we have made the decision to launch a SaaS service within our shared service company, TeleDirect BPO, in 2020.
Why consider SaaS?
We believe that software as a service is one of the most sought-after business opportunities in the next couple of years. The SaaS is changing the way organizations work. These products distribute data online to be accessible from a web browser on any device.
SaaS companies continue to host the software and provide customer support for it. SaaS companies have more control over their products than traditional companies, which means they’re inclined to have greater security, faster updates, and a better user experience.
They can also provide more transparent pricing as many operate on a monthly customer subscription.The managed services model is a way to offload general tasks to an expert in order to reduce costs, improve service quality, or free internal teams to do work that’s specific to their business. A company that provides these service offerings is called a managed service provider (MSP).But with so much opportunity for growth, how stable is SaaS?
A system-wide outage can put millions daily active users out of touch with their coworkers and clients for hours. Twitter went wild, the press was in a frenzy, and the memes ensued. A communication backup plan would’ve made this situation less of an issue, but it shows us how dependent we are on SaaS technology to make it through our work day.
The B2B SaaS companies tend to focus on customer needs that are specific to business owners and management teams. As a result, these products are usually made for organizations. HubSpot, Google, and Asana are a few examples of B2B companies.
At TeleDirect BPO, we provide managed IT services to our customers. Instead of selling software, we utilize it in the best interests of our clients. Our business model is centered around offering business intelligence services, not tied to just one proprietary software product.
In our services, software is simply a tool that makes our work more efficient. We have hands-on experience with various tools across various business functions, such as front-end sales support and back-end cost control and customer payment tracking.
Benefits of using managed IT services include:
- Addressing skill and manpower shortages by providing support to in-house teams who lack the time, skills, or experience to manage certain business functions.
- Cost savings compared to building in-house IT operations, with predictable costs for budgeting purposes.
- The managed service provider (MSP) is responsible for delivering reliable services, as outlined in a Service Level Agreement (SLA), which covers typical downtime, disaster recovery, technical support, and help desk operations.
Outsourcing IT management responsibilities helps organizations improve operations, reduce expenses, and streamline IT management.
Are you tired of struggling with supply chain integration and IT management in your business?
TeleDirect BPO focuses on every aspect of digital supply chain management to improve supply chain performance and reduce costs in logistics and distribution. Our real-time supply chain monitoring identifies and mitigates risks, and our execution support drives improvement opportunities. With long-term experience with various TMS systems, we can manage your order management, event and exception management, carrier management, supplier management, and invoice audit and claims management.
Integrating the supply chain has traditionally been problematic and complicated, but TeleDirect BPO offers EDI integration along the entire supply chain as our core service.
Take the first step towards streamlining your business operations and enhancing your supply chain performance. Contact TeleDirect BPO today to learn more about our managed IT services.
TeleDirect BPO provides custom data quality checks, building custom data quality dashboards that track data quality KPIs and constantly monitoring tables to ensure good data quality, a critical aspect of good business.
But, why is good data quality so important for a business to succeed?
With the increasing complexity of modern systems, comprised of many different APIs and microservices, effective alert management has become increasingly important.
Our alert management (SaaS) solution is based on a service-level agreement (SLA) and we select resources from a large pool of analysts with various expertise levels to provide real-time assistance and support to organizations.
How does TeleDirect BPO's integrated approach provide better solutions for organizations?
As the demand for intelligent and automated workflows continues to rise, organizations are in dire need of effective solutions to help them manage their operations and processes. TeleDirect BPO is committed to helping organizations overcome these challenges and achieve their business goals through our integrated end-to-end BPO services.
Our team of highly educated professionals, combined with our experience in no-code solutions and alert management, makes us the ideal partner for organizations looking to improve their operations and processes.
How do we focus on strategic alliances benefit organization?
We understand the importance of strategic alliances and partnerships with our customers, and we are always looking for vertical integrations to provide the best solutions for their specific needs. Our stand-alone project-based service offers a flexible approach, tailored to meet the unique requirements of each customer.
How do our company help organizations overcome the challenges of the digital transformation?
In conclusion, the digital transformation has presented many challenges for organizations. However, TeleDirect BPO is here to help, with our expertise and experience, we are well-equipped to provide the solutions organizations need to improve their operations and processes. Contact us today to learn how we can help your organization achieve its goals.